FAQ for Students


Is this program compatible with my operating system?

Yes.  Time2Track is compatible with all operating systems and internet browsers.

What types of payments do you accept?

When signing up for Time2Track, you will have the option to pay online using a major credit card.  We accept Visa, MasterCard, and American Express.

Are there any discounts available?

Yes.  If your institution chooses to purchase a Time2Track Institutional account, you may qualify for a reduced rate.  Please visit the Time2Track Institutional section for more information or have your program director contact us for a custom quote.

How long does a Time2Track license last?

One Time2Track license is good for 365 days of service.

Can I purchase multiple years of Time2Track licenses in advance?

Yes.  When signing up for Time2Track, you will have the option to sign up for multiple years at a discounted rate.

How often do you update your website to reflect the changes on the APPIC application (AAPI)?

We begin integrating the new APPIC application into our website the moment it becomes available.  This process usually begins in July.

My account expired. If I renew, will all my logged hours still be there?

Yes.  We keep expired accounts in our system for one year after the expiration date.

I already have hours from past years that I need to log. Will Time2Track let me add these hours?

Yes.  With Time2Track you can backlog as many hours as you need.

What does Time2Track do with my information?

We simply store your information so that you can access it at anytime.

How long does Time2Track keep my data after I cancel my membership?

We keep your data for one year after your membership expires. It is your responsibility to print any data that you would like to keep before your membership expires. If you choose to reactivate your account at any point in the 1 year time period, you will be able to pick up right where you left off.

Is my data safe?

We understand your information and privacy are important to you. That is why we use password protected accounts and secure credit card transactions to process payments. Additionally, Time2Track is hosted with one of the most respected hosting companies in the world. In addition to serving our users, they provide the infrastructure for the some of the most popular websites on the Internet. They incorporate many other protective measures including servers that are physically accessible to only top-level technicians and data back-ups that are completed daily.

Time2Track does not store identifying client data in order to comply with client privacy standards. We have also implemented other important components into the Time2Track database that will safeguard the privacy and security of you and your clients.

In addition to our safety measures, we encourage users to keep their data regularly updated and print hard copies of their summaries for further peace of mind. We cannot guarantee that technical challenges will not arise, but we can confidently say that we work hard to make sure that you have the information that you need when you need it. Compared to the alternative of using makeshift notebooks that are easily lost or personal computers that can crash, we think Time2Track is a pretty good option.